FAQ – Frequently Asked Questions

Updated April 16, 2020

Availability

Where can I buy Precious Memory products?

Right here on PreciousMemory.com! All other corporate and authorized retail locations in Hong Kong, Japan, and the USA have closed.

Do you have a paper catalog including sold out products?

Sorry, we do not have any paper catalogs available anymore. We do not maintain a catalog of sold out products.

Do you have an inventory list I can see?

The items on the online shop is what we should have in inventory (except those shown by error). We have over 300 items in stock but we may only have one or two of the item. Please understand that an item may be sold out before we can update the list. We also have some specialty items and spare parts not on this list. Please e-mail us at info@preciousmemory.com for further details.

Do you sell wholesale to retailers?

No, we do not.

Pricing

Do you have discount pricing?

Sorry, not at this time.

Do I have to pay in full before shipment?

Yes, please. We have no way to collect payment after shipment.

What payment methods do you accept?

Currently, we only accept payments via PayPal. PayPal will accept credit cards too.

Sales taxes?

Yes, we collect sales taxes for billing addresses in Illinois, USA, which will be automatically calculated. We do not collect taxes for out of sate and international customers. US customers should consider filing Use Tax depending on the requirements by their states. Custom fees may apply for international customers.

Shipping

What are your shipping methods?

All International orders ship from the United States via USPS unless otherwise noted. Shipping includes insurance up to the product total unless otherwise noted.

How much is International shipping?

Shipping costs depend on where we ship to and how. But we can tell you that a typical small figurine’s shipping weight is around 4 oz., the carton is about 10 oz., and shipment size is about 6 x 8 x 4 in. for a small parcel weighing less than 1 lb. The more figurines in a single box, means savings on shipping.

Do you have discounts for International orders because of high shipping costs?

Sorry, no. We don’t profit from shipping, the post office does.

How long does it take to process my order?

Order processing may take up to 72 hours. Our staff work remotely and the warehouse is closed on weekends. The US Postal Service is also closed on weekends and shipping information will not be updated. Warehouse operations have been SUSPENDED during the COVID19 Pandemic.

How long does it take to ship to [location]?

Normally, 3-5 days within the 48 contiguous United States. 6-10 days to Eastern Asia (Japan, Hong Kong). Longer elsewhere. Shipping has been SUSPENDED during the COVID19 pandemic.

The shipping costs are too high or it takes too long to ship. Can I pick-up my order at your location?

No. Absolutely not. We are not operating a retail store. Our building is not open for public access. It is highly likely you will be detained by security guards, transferred to the local police, and charged for trespassing.